Macros that you previously recorded, or create applications to use with Microsoft Office programs. Do the following in these Microsoft Office programs: Excel, PowerPoint, or Word A. Click the Microsoft Office Button, and then click Excel Options, PowerPoint Options, or Word Options. For some users in our corporate office we use Office 365 for Mac. We have a couple users using Office 365 and have downloaded Office 2016 on their Mac. Of these four users, only one is having the issue that is not allowing them to edit documents. For about three weeks they were fine but recently started getting a message that their account does not allow editing. This is effectively stopping them from working altogether. What I have tried: 1. Clicked 'Use another account' and had the user sign in with their Office 365 credentials. Clicked the 'Activate' button on Word and had the user sign in with their credentials there. Logged into portal.office.com to confirm the user has a license for 'the most recent desktop software' 4. Confirmed the user is assigned a Mac 365 for Business license. What else can be done to get this user working? Thank you, Joel. Microsoft 2016 for mac. Sorry in advance if I make any English mistakes since it's not my first language. Now, to my problem. ![]() Hi joel, since you have tried some troubleshooting steps, if the issue persists now, could you perform the following steps in the affected computer and check the result? Clear credential caches and reactivate office 2016 for mac to see if there is any improvement. 1) open finder > applications > utilities > keychain access and remove the following application passwords. Microsoft office identities cache 2 c. Apple keyboard and mouse usb for mac mini. Microsoft office identities settings 2 d. Search for all occurrences of adal in the keychain and remove all those entries if present. 2) open finder > click go on the top menu bar> go to folder> input the following path: ~/library/containers/ right-click each of the folders below if present, and then click move to trash. Ubf8t346g9.ms ubf8t346g9.office ubf8t346g9.officeosfwebhost 2. Try then and re-activating office 2016. If the issue persists, could you help us collect the following information? Does this issue occur to all office 2016 for mac applications or the specific applications? Did your office applications work properly before for that user? A screenshot about the detailed symptom of the error message. To upload screenshots, please click use rich formatting in this thread and select the insert/edit media icon. Thanks, james. Hi Joel, From your description, please confirm whether the problematic user account can normally edit on other Macs and whether other account without the issue can normally edit the document on the problematic Mac. This would help us to clarify the situation. Moreover, In order to further investigate the issue, I'd like to collect the following logs: 1.Go to the following path to get the Office 365V2 Log: ~/Library/Containers/com.micosoft.Office365ServiceV2/Data/Library/Caches/Microsoft/uls/ com.micosoft.Office365ServiceV2/logs 2.Go to the following path to get Excel, Word, PowerPoint and Outlook for Mac application’s log: ~/Library/Containers/Com.microsoft. Outlook/logs You can go to the path above after replacing the Outlook with Word, etc. 3.Gathering a system report by referring to To protect your privacy, I have sent you a private message. Please access it via the steps below: 1. Go to the Your details section on the right side of the community site. Click Private messages. Click the subject title of the response to read the message. Best regards, Mills. Hi Joel, We have received the logs you provided in workspace and we have involved related team for further investigation. Once there are any updates from them, we'll let you know. Moreover, I'd like to collect the following information for further investigation: 1.The tenant domain information. Contoso.onmicrosoft.com); 2.Global Administrator's email address; 3.The contactable email address of your global admin; 4.All the affected users' accounts. To protect your privacy, I have sent you a private message asking for the information. ![]() You can go to this link to access to the Private Message: Best regards, Mills. If you want to install Windows 10 on to a Mac to use via Boot Camp then using the Boot Camp Assistant is the best option. Some newer Macs can do this without needing any external boot drive e.g. USB stick and purely by copying the ISO in to the Windows partition it creates. Choose Apple ( ) menu > System Preferences, then click Startup Disk. Click and enter your administrator password. Select your startup disk, then restart your Mac. If you see a message that your security settings do not allow this Mac to use an external startup disk, check the External Boot setting in Startup Security Utility. Bootable usb for mac bootcamp. For more information about using Windows on your Mac, click the Open Boot Camp Help button in Boot Camp Assistant. These resources also contain helpful information: Create an ISO image for Boot Camp from Windows installation media; Use your Apple Keyboard in Windows with Boot Camp * These Mac models were offered with 128GB hard drives as an option. You can in fact boot Windows from a USB drive on a Mac. I've done this recently with the Windows 10 Technical Preview, but the software I used should work with Windows 7+, but it does have a disclaimer that says Windows 7 does not support USB 3.0, so if you're trying this on a newer Mac, you'd have to use Windows 8 or higher. Start Boot Camp Assistant to Create Windows 10 Bootable USB on Mac. Use Boot Camp to make Windows 10 bootable usb on Mac. Create the bootable Windows 10 installer USB drive using the Mac OS X’s built-in Boot Camp Assistant (BCA). Start BCA by pressing Command+Spacebar. It will open Spotlight where you type “Boot Camp Assistant”. Excel for iPad Word for iPad PowerPoint for iPad Excel for iPhone Word for iPhone PowerPoint for iPhone Word for Android tablets Excel for Android tablets PowerPoint for Android tablets Excel for Android phones Excel Mobile PowerPoint for Android phones PowerPoint Mobile Word for Android phones Word Mobile When you try to open a Excel workbook, PowerPoint presentation, or Word document on your mobile device, you might receive a message stating that the file is locked for editing by another user. Typically, you will be able to open the file as read-only, but you won’t be able to edit it. The file might be locked because: • The file is shared and another user is currently editing it. • An instance of the Office app is running in the background with the file already opened. • The file has been marked as Final and can no longer be updated. In some situations, you can use your mobile device to unlock the file and continue editing it.
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